Shipping policy

Thank you for shopping at Casa boa! We're dedicated to providing you with the best possible shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or sales, processing times may be slightly longer.

Shipping Methods:

  • We offer several shipping options to cater to your needs, including standard shipping, expedited shipping, and international shipping.
  • Shipping costs and delivery times vary based on your location, selected shipping method, and the weight/size of your order.
  • You can choose your preferred shipping method during the checkout process.

Shipping Rates:

  • Shipping rates are calculated based on the weight, size, and destination of your order.
  • Free shipping may be available for orders that meet certain criteria, such as minimum order value or specific promotions.

Domestic Shipping (within Indonesia):

  • Domestic orders are typically delivered within 3-7 business days after dispatch, depending on your location and chosen shipping method.

International Shipping:

  • For international orders, delivery times vary depending on the destination country's customs process and local postal service. Please allow 1-4 weeks for delivery.
  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs regulations.

Order Tracking:

  • Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. You can track your order's status online using the provided tracking number.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to their size, weight, or contents. These restrictions may vary depending on your location and local regulations.
  • We do not ship to PO boxes or APO/FPO addresses.

Delivery Issues:

  • In the rare event of a delivery issue or if your order doesn't arrive within the estimated timeframe, please contact our customer service team for assistance. We'll work diligently to resolve any issues and ensure your satisfaction.

Holiday Shipping:

  • During peak holiday seasons, shipping carriers may experience delays due to increased shipping volumes. We recommend placing your orders early to ensure timely delivery during these periods.

Questions or Concerns:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our friendly customer service team is here to assist you.

Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Please check our website periodically for any changes or updates.

Thank you for choosing Casa boa! We appreciate your support and look forward to serving you again in the future.